POLICIES
Shipping & Returns
SHIPPING POLICY
Orders are typically processed and shipped within 1–2 business days, Monday through Friday, excluding federal holidays within the United States. Once shipped, most orders arrive within 1–3 business days. During high-volume periods, including holidays, please allow additional time for processing and delivery.
Orders are shipped via USPS Priority Mail with tracking. Shipping fees are calculated at checkout based on weight.
Free shipping is offered on orders over $45 within the USA.
Please ensure that your shipping address is correct before placing your order. If your package is returned to us because of an incorrect or incomplete address, the customer will be responsible for any additional shipping costs.
RETURNS & REFUNDS
Return window: Products in new or slightly used condition may be returned within 30 days of delivery.
If you are dissatisfied with a product purchased directly from our website, www.peruviangoldbalm.com, you may return it within 30 days of delivery for a replacement or refund using the process below.
All returns should be addressed to:
Peruvian Gold
664 W Corbett Ave.
#503
Swansboro, NC 28584-8450
If you need assistance, please email peruviangoldbalm@gmail.com or call 910-384-0799.
For your protection and to ensure prompt delivery, we recommend sending your return via FedEx, UPS, or insured Parcel Post. Customers are responsible for return shipping costs unless we explicitly ask for the product to be returned.
Please include the following information with your return:
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The reason for the return.
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A copy of your receipt or order number.
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Whether you prefer a refund or replacement. If a replacement is sent, Peruvian Gold will pay the shipping cost for the replacement.
Your return will be processed after it arrives. All exchanges will be shipped via standard ground shipping. Processing and transit time for exchange packages is usually 7–10 business days from the time your exchange request is received by our returns department.
Refunds or credits will be based on the product’s price at the time of purchase. Refunds apply to products only; original shipping fees are not refundable.
Refunds will be issued within 7 calendar days after we receive your return.
DAMAGED ITEMS OR MIS-SHIPMENTS
When your order arrives, please inspect the package for damage that may have occurred during shipment and confirm that you received the correct products.
If an item was damaged during shipment or if we made an error with your order, please contact us immediately at 910-384-0799, Monday through Friday from 8:30 a.m. to 4:30 p.m. Eastern Time, or email peruviangoldbalm@gmail.com. Our customer service team will assist you.
For the fastest service, please provide your order number, email address, delivery address, and phone number.
PRODUCTS PURCHASED FROM A RETAIL STORE
For Peruvian Gold products purchased from a retail store, please return the product directly to the original point of purchase. We will credit the store accordingly.
Peruvian Gold will refund only the cost of eligible products, excluding shipping charges.
At this time, we do not accept international returns from outside the USA. We may issue store credit instead.
We do not charge restocking fees.