Returns/Refunds

Our Gold Guarantee

If you are dissatisfied with the product(s) that you purchased directly from our website (www.peruviangoldbalm.com), you may return it to us for replacement or a refund using the process below.

All Returns should be addressed to:

Peruvian Gold
664 W Corbett Ave. 

#503

Swansboro, NC 28584-8450

If you need to contact us you can email us at : peruviangoldbalm@gmail.com or

call: 910-384-0799.

 

For your protection and to ensure prompt delivery, we recommend that you send your return via FedEx, UPS or insured Parcel Post. Return shipping fees are not reimbursable unless we explicitly ask for the product to be returned.

Please include the following information with your return:
1) Reason for return.
2) A copy of the receipt or order number.
3) Refund or replacement preference (freight will be paid by Peruvian Gold Balm if replacement is sent)

 

Your return will be processed upon its arrival and all exchanges will be shipped via standard ground shipping. Processing and transit time for exchange packages is usually 7-10 business days from the time your exchange request is received by our returns department.

 

Refunds or credits will be equivalent to price at time of purchase. Refunds are for products only – shipping fees won’t be refunded.

 

Damaged Items or Mis-Shipments

When your order arrives, please inspect the package for any damage that may have occurred during shipment and to make sure that the correct product was shipped.

 

If damage occurred to the item(s) in your shipment, or if we made an error in the shipment we would be happy to work with you to get replacement product shipped right out, and ask that you please contact us immediately at 910-384-0799 between Monday through Friday 8:30AM – 4:30PM [EST], or by emailing peruviangoldbalm@gmail.com and our fabulous customer service team will be happy to assist you. We ask that you are able to provide the order number, your email address, delivery address, and phone number for fastest service.

 

For Peruvian Gold products purchased from a retail store:

Please return your product directly to the point of purchase. We will credit the store accordingly.

Peruvian Gold will only refund the cost of your item(s), excluding shipping charges.

At this time we do not accept international returns outside of the USA, instead, we can issue store credit.